Register to View the Webinar
Recorded: Wednesday, May 20, 2009
Duration: 57 minutes
Establishing service targets and measuring performance against those targets is the first step in creating an IT culture of continual improvement. Attend this Webinar to learn how BMC’s service level agreement compliance dashboards bring together request- based, availability and performance metrics to provide a holistic view of business service quality.
Speaker: Sharron Sims, Mitch Landry, Gary Kincade, John Weigand, BMC Software